Shipping policy

Shipping Policy

We are committed to delivering your order quickly and safely. Please read this policy to understand our shipping process, delivery times, and related terms.

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. In cases of high order volume or unforeseen delays, processing times may be extended, and customers will be notified via email.

Order processing typically takes 1–2 business days, and shipping time is estimated at 6–12 business days. The total estimated delivery time is 7–14 business days. Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to become active. Delivery times are estimates and may be affected by factors beyond our control, including carrier delays, weather conditions, or logistical disruptions.

We currently ship to the United States, Canada, and Australia. At this time, we do not offer shipping to other international destinations.

We offer free shipping on all orders, with no minimum purchase requirement.

If your package is lost or arrives damaged, please contact us promptly at info@motormartus.com. We will coordinate with the shipping carrier to resolve the issue and arrange for a replacement or appropriate solution.

If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team at info@motormartus.com. We are committed to providing timely assistance.

This website is operated by Jinhua Jindong Maikabao E-commerce Business (Sole Proprietorship).